“ASSESSMENT OF CUSTOMER SATISFACTION ON SERVICE QUALITY AT SAIGON - HANOI COMMERCIAL JOINT STOCK BANK (SHB)”. TẠP CHÍ KHOA HỌC TRƯỜNG ĐẠI HỌC TRÀ VINH, vol. 1, no. 42, Feb. 2021, pp. 8-19, https://journal.tvu.edu.vn/vi/index.php/tckh/article/view/12.