“ASSESSMENT OF CUSTOMER SATISFACTION ON SERVICE QUALITY AT SAIGON - HANOI COMMERCIAL JOINT STOCK BANK (SHB)”, tvujs, vol. 1, no. 42, pp. 8–19, Feb. 2021, Accessed: Jan. 15, 2026. [Online]. Available: https://journal.tvu.edu.vn/vi/index.php/tckh/article/view/12