“ASSESSMENT OF CUSTOMER SATISFACTION ON SERVICE QUALITY AT SAIGON - HANOI COMMERCIAL JOINT STOCK BANK (SHB)” (2021) TẠP CHÍ KHOA HỌC TRƯỜNG ĐẠI HỌC TRÀ VINH, 1(42), pp. 8–19. Available at: https://journal.tvu.edu.vn/vi/index.php/tckh/article/view/12 (Accessed: 15 January 2026).